Something not working, or a question we haven't answered? Here's how to reach us, and the fastest way to get help for the common things.
support@52blue.app — Arabic or English.
You → Report an issue. Never includes your messages.
Block & report inside the conversation. It ends the chat at once.
Contact us
- Email: support@52blue.app — for anything, in Arabic or English.
- In the app: You → Report an issue. It attaches the app version and your platform so we can reproduce the problem faster. It never includes your messages — we can't read those, and the report doesn't either.
- Safety concern about someone: use Block & report inside the conversation. It ends the chat immediately, that person can never be matched with you again, and the report reaches us even if you delete your account afterwards.
When you email, include: your platform (iPhone/Android), what you expected, what happened instead, and roughly when. Please don't send screenshots of conversations — we don't need them and we'd rather you didn't have them.
Quick answers
"Find someone" says nobody's around
It means nobody compatible is available right now inside your radius. The app only offers the widen-radius prompt when that would actually reach someone. You stay available while you wait — if someone finds you, you'll get a notification. Early on, pools are small; that's expected and not a bug.
I'm not getting notifications
Check You → Notifications in the app, then your phone's system notification settings for 52 Blue. On iPhone, notifications only arrive if you accepted the permission prompt at the end of onboarding — you can re-enable it in Settings → Notifications → 52 Blue.
A message says it couldn't be shown
Rarely, an encrypted message can't be decrypted on your device (for example after a reinstall). The app heals the conversation forward automatically; ask the other person to resend. We can't recover it for you — we never had the key.
Screenshots
On Android, screenshots inside a conversation are blocked. On iPhone, Apple doesn't allow blocking, so the other person is told when one is taken. Both are explained in the app before you start.
Photos and voice notes
They only work if the other person allows them first, they can be seen or heard once, and they can't be saved. If a request seems stuck, both of you need the latest version of the app.
I want to delete my account
You can do it yourself in the app, immediately and completely — see Delete your account & data. If you can't sign in, email us from the address linked to your Apple or Google account and we'll handle it.
Someone is under 18
52 Blue is strictly 18+. If you believe someone is under 18, block and report them from the conversation and email us with their display name and the approximate time you were matched. We take these reports first.
Legal
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